How Do I...
Make An Appointment?

Routine appointments may be made by calling at the surgery on 020 8428 0608 ideally after 10:00am. Routine appointments may be made up to 48 hours in advance.

Chaperone
A person accompanying you in a consultation is usually referred to as a “chaperone”. Consulting with a doctor or nurse is always confidential but there may be occasions when you wish to be accompanied by a member of your family or a friend. This is often helpful, leading to a better outcome from the consultation.

If you arrive alone but would like another person present during a consultation or especially during an examination, please point this out to the doctor or nurse. It is more difficult for us to provide a chaperone early in the morning and at the end of the day so please keep this in mind when booking an appointment.

There could also be occasions when a doctor or nurse feels it appropriate to have a colleague present. This would always be explained to you in advance.

If you cannot keep an appointment, please inform us as soon as possible so it can be offered to another patient.

In most cases of minor ailments, your local pharmacist can advise treatment. Please use their services as this will save you waiting for an appointment.

How Do I...
Obtain Telephone Advice?

Dr Samra provides consultations over the phone. These are done between 11:30am to 12 noon and booked on the day only. If you need a telephone consultation please ring the surgery on the day as early as possible.

How Do I
Obtain A Sickness Certificate/Sick-note?

An NHS certificate is not needed if you are off work for less than seven days (including weekend); this period is covered by a self-certificate – available from your employer. You only need to see a doctor if the absence is for longer or if your employer requires a private certificate, for which a charge is payable.

How Do I...
Obtain A Home Visit?

Dr Samra will visit you at home if you are too unwell to come to the surgery. If you require a visit you must call the surgery before 11:00am. We advise that you give the receptionist as much information as possible to enable the doctor to allocate priority to house calls.

Please remember that several patients can be seen at the surgery in the time it takes to do a home visit.

How Do I...
Obtain Test Results?

If you would like to know your results after a blood, urine or smear test, x-ray or scan, please ring the surgery after 2:00pm. This will allow time for the doctor to check and comment on the results received on the day.

Please bear in mind that some results take longer than others to arrive. If your results have not been received at the time of your call, one of our receptionists would be able to give you an idea of how long you are likely to wait.

Specimens
Please bring in any urine/stool specimens before 10:00am in the morning or 2:30pm in the afternoon (except on Wednesdays) in time for courier collection by the hospital.